Website Upgrade

We are upgrading the Lifestages website with a brand new look and feel. While this is happening, you will not be able to access certain features, such as the application form, from 8am on Monday the 16th of May until this process is complete on Tuesday the 17th of May.


Website privacy policy

Funds Administration New Zealand Limited – Website privacy policy

1 General

In this privacy policy, the terms "we", "us", and "our" refer to Funds Administration New Zealand Limited and/ or our parent SBS Bank (collectively, the "Bank"). We respect the privacy of the users of (this "website"). We are bound by, and comply with, the Privacy Act 2020.

This privacy policy explains how we may collect, store, use, and disclose personal information that you provide to us. By accessing or using this website you consent to our collecting, storing, using, and disclosing your personal information in the manner set out in this privacy policy. Please read our privacy policy in conjunction with our website terms of use. 

2 Collection

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you use this website, including if you use this website to update personal information we hold about you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services.

When you visit this website, we may use automated tools and methods (such as cookies and sessions) to collect certain information about your visit, including, without limitation:

  • The internet protocol address and domain name used by your computer to connect to the Internet;
  • The operating system and the browser your computer uses, and any search engine or inbound hyperlink used to reach this website;
  • The date, time, and duration of your visit; and
  • The pages viewed by you.

This information may be used in aggregate form to analyse how this website is being used (for example to analyse usage patterns in order to improve this website). Except as set out in this privacy policy, we will not disclose any such information except in aggregate form.

We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.

 3 Use and disclosure

We will not use or disclose your personal information except in accordance with the Privacy Act 2020 and as set out in this privacy policy. We may use your personal information to:

  • Provide you with products and services and information on products and services offered by us or SBS Bank or any of our respective subsidiaries or assignees;
  • Provide you with information (including promotional material and news) where you have agreed to receive such information;
  • If you have an account with us, support the administration, operation, and management of your account and any products or services accessible through your account;
  • Improve or update this website and our information and services;
  • Communicate with you; and
  • Analyse usage of this website.

We will not disclose your personal information to third parties except in accordance with the Privacy Act 2020 and as set out in this privacy policy. Your personal information may be disclosed to related companies of FANZ, including SBS Bank and its subsidiaries and any assignees or potential assignees and to any other person we recognise as having an interest in your investments with us. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • For the above-mentioned purposes; or
  • For other purposes authorised by you, including purposes outlined in any form you have completed; or
  • If we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions; or
  • If we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others; or
  • If we are required or permitted by law to disclose such information.

 4 Storage and Security

Personal information collected on this website is collected and stored by the Bank or its agents. We will take reasonable steps to protect personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

 5 Third Party Websites

This website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit any third party website from a hyperlink displayed on this website, we encourage you to review the privacy statement of that websites so that you can understand how the personal information you provide may be collected, stored, used, and disclosed. 

6 Right to Access and Correct

You may request access to, or correction of, any personal information we hold about you by emailing our privacy officer at or, if you have an account login, by using a facility on this website that allows you to access and correct personal information we hold about you. To ensure that the information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

 7 Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this website. Please check this privacy policy regularly for modifications and updates. If you continue to use this website or if you provide any personal information after we post changes to this privacy policy, this will indicate your acknowledgement of any such changes.

This privacy policy was last updated on 1 December 2020.